Refund & Return Policy
1. All our products are ensured fresh and hygienic. We do not offer you a refund or exchange due to following reasons:
- Delivery using Grab Delivery is on demand service which ensure frozen products in cooler bag will be delivered to our customer within 15 minutes to 1 hour.
- DD Express delivery will deliver items by cold truck / bike to maintain frozen products’ freshness.
- Customers had been informed about the storage methods which is to store the frozen products into the freezer immediately once received to ensure maximum freshness.
2. However, for some internal factory manufacturing problems, we shall consider to exchange the same value products to you after further investigation.