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Terms & Conditions

REFUND & RETURN POLICY

DURIA got you covered.

1. All our product are ensured fresh and hygienic. We do not offer you a refund or
exchange due to following reasons:

  1. Delivery using Grab / Lalamove Delivery is on demand service which ensure frozen products in cooler bag will be delivered to our customer within 30 minutes to 1 hour for selected areas only.
  2. Delivery by cold truck / or own driver / bike to maintain frozen products’ freshness.
  3. Customers had been informed about the storage methods which is to store the frozen products into the freezer immediately once received to ensure maximum freshness.
2. However, for some internal factory manufacturing problems, we shall consider to exchange the same value products to you after further investigation.
3. For non-delivery area refund due to customer mistake, refund will charge a 5% processing fees. Refund fees will be refunded within 30 days.
4. Customers are not allow to change delivery address after the order is confirmed. Please note that delivery address inaccuracies and/or discrepancies may result in order cancellation.
5. All Products sold are not returnable and refundable due to change of mind.
Duria Frozen Musang King Snowy Skin and Teddy Bear